About us

Premier Business Process Outsourcing (BPO) service provider.

Welcome to Cilitel Solutions

We are a premier Business Process Outsourcing (BPO) service provider specializing in fulfilling the informational, back office and Tele-service needs of our clients.

We provide high quality, cost-effective service and solutions in the areas of Information Technology, Health Care, Consultant, Market Research, Customer Service and Web Designing.

Our unrelenting commitment to our clients and their goals has resulted in a loyal customer base in the Health Care, Customer Service, Information Technology and Market Research Industries.

Updated trends advices that Retail, Healthcare, and Utilities segments are all pinned at investing their BPO involvement and are opting out for a tenured and scalable partner to assist their infinite service engagements.

Cilitel is a Business Process Outsourcing (BPO) & contact centre provider in Mumbai, India. The company offers services for contact centre, transaction processing and customer support. We manage crucial business processes for both public and private sector organizations. This frees them to focus on their core operations.

The long-term drivers of our markets include public service reform, developing economies’ investment in services and infrastructure, and our customers’ need to deliver the best end-user experience. Customers want a partner who gives them confidence through consistent delivery, who anticipate and adapt to change, and who understand what they want to achieve across their organization. They value our fresh thinking and the collaborative and imaginative work methodology.


Our Philosophy

Cilitel looks for opportunities to leverage our skills to client’s advantage.Cilitel is a company led by values and our culture and ethics are at the core of our business that attracts our client’s to come back to us again and again. We give our people responsibility, so they put their ideas into practice and make a real difference. We provide unmatched services by bringing innovation, organizational change and assured service delivery. Our approach has made us one of the leading service companies and we aim to become the best outsourcing service company in the world. We apply our organizational design and management skills across a broad range of activities and geographic markets around the world. That gives us access to a wide range of opportunities and enables us to balance the global economics of our business.

Vision & Mission

"To help our customers, achieve and maintain their leading position in the fast-paced and dynamic industry by offering Process Optimization Services that combine innovative technologies in their cause to deliver highly user-friendly products and services."

Quality Policy

"Cilitel is committed to deliver Outbound & Inbound Call Center Services such as Telesales, Order-taking, Customer Service, Web-based Customer Support Solutions such as Live-Web Chat and Email Response & Back-office Operations, Consulting as per customer requirements through continual improvement in implementation of Quality Management System (QMS) and achieves Total Customer Satisfaction as well as continuously focus on increasing our customer base."

Our Values

Cilitel has defined a set of Values that represent the foundation on which we strive to achieve in all our activities.

Customer focus

Our Customer is in the focus of whatever we do. We listen to our customers – anticipate their needs and consistent & sincere efforts are made to meet and exceed their expectations.

Accountability

We own responsibility for our actions and accept accountability for the outcomes, rewards and/or consequences of the results. We honor our commitments and strive for the highest quality. We are focused on solutions and are not afraid to take informed, responsible risk.

Integrity

Our reputation is our most valuable asset. We have set high standards of ethics, performance, and behavior in all aspects of our business relationships. We are realistic and always try to lead by an example with full involvement & support of our teams.

Communication

Power of informed Associates is what we believe in. Any issue, suggestion or question receives immediate attention with co-operation and respect. The information shared by us to all concerned is accurate, open and in a timely manner.

Teamwork

Ideas and skills with joint efforts are shared across functions towards achieving common goals. While respecting our differences, we encourage individual and team growth.

Service Excellence

We strive to exceed our clients' expectations by delivering innovative and effective solutions. We encourage service excellence by recognizing and rewarding superior performance.

Our Services

Lead Generation

Cilitel helps you in this effort through effective and targeted lead generation. Understanding the unique requirements of every campaign, we adopt a pragmatic approach and deliver the right leads. We have a high accuracy rate for the contacts built.

Sales

Cilitel acts as your support partner in telephone sales and delivers you the best results. Our experienced team of telesales executives uses the right approach to pitch a client and generate effective sales. We also provide value addition by helping you refine products, sales strategy, sales message, and scripts. We have a total package of increasing your sales through up-sell, cross-sell, increased sales from existing customers and customer retention.

Inbound

Cilitel brings a combined experience to manage the client’s inbound requirements including customer services, order tracking and up-selling. We are capable of managing high volume, large and small capacity inbound campaigns across the world. The agents have been trained for a combination of inbound and outbound activity. We can set up an inbound team with a quick turnaround time for emergency inbound activity.

IT Sector

Cilitel provides IT services like Computer Performance, Preventative Maintenance, PC Clean Up/Tune Up, Memory Upgrade, Hard Drive Upgrade, Data Backup, Data Backup, Disk Imaging, Anti-Virus, Spyware, Malware, Anti-Virus Software Subscription Service, Hardware Virus Scanning, Virus Removal.

Careers

Current Openings

1. Customer Service Representative
2. Quality Analyst
3. MIS Executive
4. HR Executive

Contact us

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Address :

2nd Floor, Mafatlal Chambers,

Marathon Futurex IT Park,

NM. Joshi Marg, Lower Parel,

Mumbai - 400012